This Delivery & Returns Policy (“Policy”) applies to purchases made through shop.stickybbq.com (“the Website”). By placing an order with StickyBBQ (“we”, “our”, or “us”), you agree to the terms set out below. For orders placed via third‑party platforms such as UberEats, please refer to their respective policies.

1. Delivery

1.1 Delivery Areas

• We currently deliver to selected areas within the United Kingdom.

• Availability may vary depending on your location. You will be notified at checkout if delivery is not available to your area.

1.2 Delivery Times

• Orders placed through our Website are generally dispatched within [X working days/hours].

• Delivery times may vary during peak periods, holidays, or due to circumstances beyond our reasonable control.

• If your order is time-sensitive, we recommend using UberEats, where real‑time delivery tracking is available.

1.3 Delivery Fees

• Delivery fees are displayed at checkout and may vary based on location, order value, or delivery partner.

• Free delivery promotions, if offered, will be subject to terms and conditions specified at the time.

1.4 Order Tracking

• Once your order has been dispatched, you will receive a confirmation email and, where applicable, tracking details.

2. UberEats Orders

If you choose to order StickyBBQ via UberEats, please note:

• UberEats is responsible for processing payment, delivery logistics, and customer service regarding delivery issues.

• Returns, refunds, or disputes for UberEats orders must be handled directly with UberEats under their policies.

3. Returns & Refunds

3.1 Eligibility

We want you to be satisfied with your StickyBBQ purchase. Returns or refunds may be requested in the following cases:

• You received the wrong item.

• Your order was damaged or defective upon delivery.

• Your order did not arrive.

For food products, we cannot accept returns once opened due to health and safety reasons.

3.2 Return Procedure

• Please notify us of any issues within 48 hours of receiving your order by contacting support@stickybbq.com.

• Where applicable, we may request photographs of the product to assist in resolving your claim.

• Refunds or replacements will be processed once the claim has been verified.

3.3 Refunds

• Approved refunds will be issued to the original payment method within [5–10 business days], subject to your bank or payment provider’s processing times.

• Delivery fees are non‑refundable unless the return is due to an error on our part.

4. Cancellations

• Orders may be cancelled prior to dispatch by contacting us at support@stickybbq.com.

• Once dispatched, cancellations are no longer possible. For UberEats orders, cancellations must be managed directly through the UberEats app.

5. Limitations of Liability

StickyBBQ will not be held liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to strikes, extreme weather, or courier disruptions.

6. Contact Us

For questions or concerns about your order, please reach out to:
📧 support@stickybbq.com