Welcome to StickyBBQ (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website shop.stickybbq.com, online ordering services, and dining at our restaurants in South Africa. By accessing our Website, placing an order, or visiting our restaurant, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General

1.1 StickyBBQ is a South African company operating both restaurant outlets and an online ordering platform.
1.2 These Terms apply to all customers, whether ordering online, dining in, or using third‑party platforms (e.g., UberEats).
1.3 We reserve the right to update or amend these Terms at any time. Updated versions will be posted on our Website with a revised effective date.

2. Menu & Availability

2.1 All menu items are subject to availability and may change without prior notice.
2.2 Prices displayed in‑restaurant, online, or via third‑party apps include VAT unless otherwise stated.
2.3 Promotional offers are valid only for the specified period and may not be combined with other discounts unless expressly stated.

3. Online Orders (Website)

3.1 By placing an order on shop.stickybbq.com, you confirm that all details provided are accurate and complete.
3.2 Orders will only be processed once payment has been received and confirmed.
3.3 Delivery fees, times, and availability are displayed at checkout and may vary based on your location.
3.4 We reserve the right to refuse or cancel orders where fraudulent activity is suspected or where items are unavailable.

4. UberEats & Third‑Party Platforms

4.1 If you place an order through UberEats, Mr D, or another delivery partner, you are subject to their respective terms and conditions.
4.2 StickyBBQ is responsible for preparing your food but not for delivery delays, cancellations, or disputes arising from third‑party services.

5. Payments

5.1 We accept secure online payments via approved third‑party payment gateways.
5.2 All prices are in South African Rand (ZAR) and include VAT.
5.3 StickyBBQ does not store or retain full credit/debit card details.

6. Returns, Refunds & Cancellations

6.1 Due to the perishable nature of food, returns are not accepted once the order has been delivered or collected.
6.2 Refunds will only be considered if:

• You received the wrong order.

• Your order was damaged or unfit for consumption upon delivery.

• Your order did not arrive.
  6.3 Requests for refunds must be submitted within 48 hours of receipt by emailing support@stickybbq.com.
  6.4 For UberEats orders, refund and cancellation requests must be handled directly with UberEats.

7. Allergens & Dietary Requirements

7.1 While we take care in preparing meals, StickyBBQ cannot guarantee that products are free from allergens (including nuts, gluten, dairy, etc.).
7.2 Customers with allergies or dietary restrictions should inform staff or note this in online orders before purchase.

8. Intellectual Property

8.1 All content on the Website, including logos, images, designs, text, and menu descriptions, remains the property of StickyBBQ.
8.2 You may not copy, reproduce, or distribute any materials without prior written consent from StickyBBQ.

9. Limitation of Liability

9.1 StickyBBQ will not be held liable for losses, damages, or claims arising from:

• Late deliveries caused by third‑party couriers or unforeseen circumstances.

• Misuse of our Website or services.

• Allergic reactions or health issues not disclosed to us prior to ordering.
  9.2 Nothing in these Terms excludes liability for death or personal injury caused by our negligence as required under South African law.

10. Governing Law & Jurisdiction

10.1 These Terms are governed by the laws of the Republic of South Africa.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

11. Contact Us

For queries, complaints, or requests relating to these Terms, please contact:
info@stickybbq.com